GayGuideBook helps you find local businesses in your city and neighborhood.

GayGuideBook is an operating business of SBA-Marketing. For more information, visit sba-marketing.com

Frequently Asked Questions

General

Founded in 2011, we focus on local businesses and community and, most importantly, bringing the two together.

You, the user, are an important part of our GayGuideBook community. Your GayGuideBook Profile allows others to see your activity - pictures you've uploaded, reviews you've provided, businesses you've recommended - as well as the ability to connect with others within the site. Upload a profile picture, 'Like' another's review, or check out what businesses your friends have recommended lately.

Click Login in the top right corner of any GayGuideBook page, scroll down and click "Forgot your password?". We will send you an email with instructions for how to create a new password. .

Nope. We use your Facebook information to validate your account when you login, and from there, you'll be able to interact with all of your Facebook friends. When you write a review, post a picture or do anything else on GayGuideBook, you'll have the option to publish that on Facebook, where your friends can see it too (depending of course on your Facebook privacy settings).

Reviews

We welcome users to share all aspects of their experience: the good and the not so good. Feel free to post a review giving an honest and relevant depiction of your experience. We do not permit dishonest, slanderous, or spam-y feedback, and reviews of this type will be promptly removed.

Yes, you can edit the review on the business' profile page.

No, a user can only post one review per business. Our Terms of Use do not allow shill or spam reviews and they will be removed.

Spam is any review that isn't helpful to visitors: a dishonest depiction of a business, or a review that has nothing to do with the business (we really don't want an invite to your nightclub when we're trying to find some good sushi in Brooklyn). Also, if it looks like a review was written by a business or someone hired by said business we may remove it. The same goes for dishonest, slanderous "reviews" about your competitors. To report spam please e-mail us at support@gayguidebook.com.

Reviews are ranked chronologically.

If you think a review violates one of the guidelines listed in our Terms of Use, you can ask to have it removed. Just send an email to support@gayguidebook.com and include a link to your business profile page, the name and date of the review and which guideline you think the review violates. If our content moderators agree, the review will be removed.

We understand your concern, and we have some suggestions. First, encourage satisfied customers to write more reviews. When happy customers leave your business, remind them to write a review. Plus the most recent reviews always appear toward the top of your page. Second, claim your business on GayGuideBook and create a compelling and powerful business message to appear on your profile page - GayGuideBook users look at this information too when deciding which business to go to.

GayGuideBook does not disclose confidential user information except in accordance with our Privacy Policy. Separately, we are not able to validate the identity of the person writing the review.

If you're concerned that a competitor or disgruntled employee wrote a review, they may be trying to damage your reputation in other ways, so it's best to first try and settle the dispute directly with them. GayGuideBook is not able to determine the truthfulness of statements that users make, validate a user's identity, or mediate disputes.

We partner with other sites to post user reviews. If you're concerned about a review from another website, please communicate directly with that site. GayGuideBook doesn't own their content, so we can't remove any of their reviews.

Photos

You can upload photos directly on a business' profile page. Make sure you're logged in to your GayGuideBook account. Then click "PHOTOS" on the business' profile page and scroll down to "Add Photos." Note that you can upload one photo at a time. Photos won't be cropped but they may be scaled down to fit within our borders. Keep in mind that you need to have the legal right to use any picture you upload (and just because it's been posted somewhere else on the Internet doesn't mean it's okay) and we will remove any picture that we have reason to believe you do not have the rights to.

GayGuideBook takes the protection of copyrights very seriously. If you believe someone has posted a copy of one of your pictures (or other content) on GayGuideBook without your permission please go to our Terms of Use for a step-by-step guide of what you need to do and who you need to contact.

Business Listings

Unfortunately we don't currently have a way for our users, other than business owners, to add, close or edit businesses. If you own a business you can correct information by unlocking or "claiming" your business on the GayGuideBook profile page. You'll need to verify that you own the business by entering a verification code that is sent to your business phone. Once claimed you will have the opportunity to make edits and add content to your business profile page. If the phone number, address or other business information is incorrect you can contact Customer Service at support@gayguidebook.com.

GayGuideBook partners with InfoUSA for local business data. They offer an Express Update service that allows merchants to update their listing data as well as add new businesses. Once you've added your business please allow 1 - 2 months for the information to be on GayGuideBook.

We obtain local business data, including addresses, phone numbers, and whether a business is open or closed, from InfoUSA, a third party vendor. We suggest that you contact InfoUSA directly to correct your business listing. Once the listing in InfoUSA is updated and GayGuideBook pulls in the data feed, the information will be updated in our directory.

Our goal at GayGuideBook is to provide comprehensive business information to all of our users. As an online directory we strive to connect consumers to local businesses, and help local businesses find new customers. We only use publicly available information to create basic listings on GayGuideBook.

Search

The businesses in a search result are primarily determined by the keywords that classify a business and where it's located relative to the location searched. The order businesses appear in is based on several factors including reviews and photos from the community, expert opinions and the content business owners have provided.

Here at GayGuideBook we do not give preference of any sort to advertisers in determining our search ranking, thus furthering our commitment to providing honest, trust-worthy and relevant reviews.

If you have additional questions regarding GayGuideBook please check the Terms of Use and Privacy Policy. If you have other questions that we haven't covered here please email Customer Servic:

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